The purpose of this LSU NCBRT presentation is to provide an overview of active listening techniques for de-escalating tense situations. Active listening is a general approach to listening that helps you gain more information, improve your understanding of other points of view, and work cooperatively with others. Course participants will learn about de-escalating situations with people in a behavioral health crisis. Active listening and other communication techniques will be emphasized. Participants will participate in scenario-based exercises to practice and demonstrate their understanding of de-escalation and intervention.
To access the course, click the "Enroll Me" button below under the Course Enrollment heading.
*** NOTE ***
If you receive a message saying "Only members of cohort 'DHS Course' can self-enroll.", you first need to complete your profile information which is required for DHS-Certified training.
- Click your name in the upper right corner
- Select Profile
- Under User Details, select Edit Profile
- Scroll down and click FEMA Required Fields,
- Fill out all fields and click Update Profile (FEMA SID can be obtained from https://cdp.dhs.gov/FEMASID)
- It may take up to 5 minutes for Moodle to update your permissions
- Refresh the course page to check for access.
- You should now see the "Enroll Me" button under the Course Enrollment heading below.
- Email elearn@ncbrt.lsu.edu if your access is not granted after 5 minutes.