The purpose of this LSU NCBRT presentation is to provide an overview of active listening techniques for de-escalating tense situations. Active listening is a general approach to listening that helps you gain more information, improve your understanding of other points of view, and work cooperatively with others.  Course participants will learn about de-escalating situations with people in a behavioral health crisis. Active listening and other communication techniques will be emphasized. Participants will participate in scenario-based exercises to practice and demonstrate their understanding of de-escalation and intervention.

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