Active Listening Techniques

The purpose of this LSU NCBRT presentation is to provide an overview of active listening techniques for de-escalating tense situations. Active listening is a general approach to listening that helps you gain more information, improve your understanding of other points of view, and work cooperatively with others.  Course participants will learn about de-escalating situations with people in a behavioral health crisis. Active listening and other communication techniques will be emphasized. Participants will participate in scenario-based exercises to practice and demonstrate their understanding of de-escalation and intervention.

*** NOTE ***

If you receive a message saying "You cannot enroll yourself in this course", you first need to complete your profile information which is required for DHS-Certified training.

  1. Click your name in the upper right corner
  2. Select Profile
  3. Under User Details, select Edit Profile
  4. Scroll down and click FEMA Required Fields,
  5. Fill out all fields and click Update Profile
  6. It may take up to 5 minutes to update your permissions
  7. Refresh the course page to check for access.
  8. Email elearn@ncbrt.lsu.edu if your access is not granted after 5 minutes.