The purpose of this LSU NCBRT presentation is to provide an overview of
active listening techniques for de-escalating tense situations. Active
listening is a general approach to listening that helps you gain more
information, improve your understanding of other points of view, and work
cooperatively with others. Course participants will learn about
de-escalating situations with people in a behavioral health crisis. Active
listening and other communication techniques will be emphasized. Participants
will participate in scenario-based exercises to practice and demonstrate their
understanding of de-escalation and intervention.
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- Email elearn@ncbrt.lsu.edu if your access is not granted after 5 minutes.